For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviewsThese are genuine reviews written by our customers.
5 out of 608 reviews
02 / 01 / 2023
El chofer bien el sistema mal. Yo pedí cambio de 4,30 a 3,30 y nunca se confirmó el pedido de cambio. Hoy en la mañana ingrese al voucher y seguía marcado 4,30. Cuando llegó el chofer 3,30 estaba terminando de almorzar. Menos mal que estaba dentro del hotel Translate this opinion into English.
The driver is good, the system is bad. I asked for a change from 4.30 to 3.30 and the change request was never confirmed. This morning, enter the voucher and it was still marked 4.30. When the driver arrived at 3.30 I was finishing lunch. Luckily it was inside the hotel Opinion translated. Show original.
09 / 24 / 2022
United States Minor Outlying Islands
Transfer from hotel to airport, our driver was not just on time, he was early and called as he arrived at the hotel for pickup. Very courteous and helpful.
09 / 18 / 2022
Extremely BAD! Got in touch with driver as the Immigration clearance was very long. Driver left without sending me message or call. We were left stranded at Munich airport and spent an additional €100 to go to hotel. Sent Civitatis screenshots of my messages to driver. They are not refunding. Made me pay an additional €12, 2 hours before my departure, saying it’s a requirement by service provider. Feel so cheated !!!!
We have confirmed that the driver was punctually at the airport and waited just over an hour from your flight's landing time. As stated on the booking voucher, if it is necessary to wait longer, there is an additional cost.
09 / 08 / 2022
Chicago, The United States
Driver was late but notified us. Did not come in the airport to greet us.
08 / 28 / 2022
Well we couldn’t quite believe it when a Maserati pulled up.Thought ‘that can’t be for us’ but it was! Gorgeous car, very friendly driver.safe quick trip back to the airport.would definitely recommend!