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Transfers in Munich

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

443

Type of traveler

Person traveling alone (16)

Couple (68)

Group of friends (97)

Family with small children (32)

Family with adolescent children (48)

See only reviews with text

09 / 24 / 2022

Anonymous

United States Minor Outlying Islands

Transfer from hotel to airport, our driver was not just on time, he was early and called as he arrived at the hotel for pickup. Very courteous and helpful.

I travelled with my partner

09 / 18 / 2022

Uma Devi

Singapore

Extremely BAD! Got in touch with driver as the Immigration clearance was very long. Driver left without sending me message or call. We were left stranded at Munich airport and spent an additional €100 to go to hotel. Sent Civitatis screenshots of my messages to driver. They are not refunding. Made me pay an additional €12, 2 hours before my departure, saying it’s a requirement by service provider. Feel so cheated !!!!

We have confirmed that the driver was punctually at the airport and waited just over an hour from your flight's landing time. As stated on the booking voucher, if it is necessary to wait longer, there is an additional cost.

I travelled with my partner

09 / 08 / 2022

Anonymous

Chicago, The United States

Driver was late but notified us. Did not come in the airport to greet us.

I travelled with my partner

08 / 28 / 2022

Kathryn Thompson

United Kingdom

Well we couldn’t quite believe it when a Maserati pulled up.Thought ‘that can’t be for us’ but it was! Gorgeous car, very friendly driver.safe quick trip back to the airport.would definitely recommend!

I travelled with friends

08 / 23 / 2022

Bill

Austin, United States Minor Outlying Islands

Our flight was delayed 5 hrs so we missed our ride connection. I called them on the only number given with the change in times. I also emailed them with the change more than -2 hrs in advance. They did not relay message to driver. He called us while still in London and we again told him the new ride pick up time. He said we would be charged for missing and he couldn’t help us! Now we’ve told our CV comspsny not to pay . NO Service

We have confirmed that the notice of delay was given with less than three hours notice. Due to this, our team was unable to provide you with another car. When this type of circumstance occurs, we urge customers to complain to their airline.

I travelled with my partner

07 / 23 / 2022

Richard

Los Angeles, The United States

It was fine. Except that we asked the driver to drop us off at the South part of Terminal 2 at MUC. He said, "okay". He dropped us off at the North end and consequently had a very long walk to where we were going, in addition to missing out on being at the larger 1st Class (HON) Club at the South end.

We are sorry if there was any confusion about where you were to be dropped off. The local supplier already has this information so that they can take action.

I travelled with my partner

01 / 26 / 2020

Gary

Edinburgh, United Kingdom

Great booking and taxi service. Our flight was delayed and the driver adjusted his schedule to fit with our flight. Excellent all round.

I travelled with friends

09 / 27 / 2022

Carlos

Spain

Puntualidad y comodidad del vehículo Translate this opinion into English.

Punctuality and vehicle comfort Opinion translated. Show original.

I travelled with friends

09 / 24 / 2022

Carlos

Spain

Llego tarde el conductor, no tenía cartel con el nombre y tardamos más de 20 minutos en encontrarlo

Sentimos que la experiencia no haya estado a la altura de lo esperado. El proveedor se esfuerza por ofrecer el mejor servicio posible. Trasladamos tu comentario al equipo local para que lo tenga en cuenta de cara a mejorar esta actividad.

I travelled with friends

09 / 23 / 2022

José María Lopez Cachadiña

Huelva , Spain

Tarde y malos modos

Nuestro equipo se esfuerza por realizar todos los servicios en tiempo y forma. Sentimos si en esta ocasión no fue posible. Seguiremos esforzándonos por mejorar, también en lo que respecta al trato a los pasajeros.

I travelled with friends

09 / 23 / 2022

Marco Antônio

São Paulo , Brazil

Motorista estava pontual no local Carro limpo e muito novo. Serviço excelente Translate this opinion into English.

Driver was punctual at the place Clean and very new car. excellent service Opinion translated. Show original.

09 / 18 / 2022

Pedro Ramón

Toledo, Spain

Perfecto todo Translate this opinion into English.

perfect everything Opinion translated. Show original.

I travelled with friends

09 / 16 / 2022

Pedro Ramón

Toledo, Spain

Cuando llegamos al hall de salida del aeropuerto no había nadie esperándonos, sali fuera y vi una furgoneta aparcada parecida a la del dibujo de la reserva y estaba el conductor durmiendo, si no salgo no se cuanto tiempo habríamos estado esperando, con el problema de no haber llegado a nuestro alojamiento.

No tenemos constancia de ninguna incidencia con respecto a este servicio. El proveedor local siempre trabaja con los mejores profesionales del sector, sentimos si en esta ocasión no ha sido así. En ocasiones, los conductores no pueden acceder al hall de llegadas porque no pueden abandonar el vehículo.

I travelled with friends

09 / 04 / 2022

Marcelo Moreno Freytes

Spain

Llegó 10 minutos tarde, contesto a mi llamada Translate this opinion into English.

He was 10 minutes late, he answered my call Opinion translated. Show original.

I travelled with my partner

08 / 29 / 2022

Anonymous

Madrid, Spain

The driver was at the place just one time

I travelled with small children

08 / 17 / 2022

Mercedes Alonso Frayle

Madrid , Spain

Nadie vino a recogernos. Llamé varias veces al teléfono proporcionado y me dijeron que no figuraba mi reserva y que hablara con Civitatis. En Civitatis no pude hablar con nadie. Hemos tenido que coger un taxi. Queremos reembolso de los 95 € que pagamos como mínimo. Ha sido un desastre

Sentimos que no se te proporcionara el servicio como estaba previsto. Los responsables oportunos ya están al tanto de la situación para velar por que no se repita de nuevo. Se ha efectuado el reembolso correspondiente.

I travelled with my partner

08 / 14 / 2022

Pascual Casañ Gosalvez

Valencia , Spain

Inmejorable Translate this opinion into English.

unbeatable Opinion translated. Show original.

I travelled with my partner

08 / 13 / 2022

Ana Rosa González Díez De Salaza

Bizkaia, Spain

Puntual ,todo perfecto. Translate this opinion into English.

Punctual, everything perfect. Opinion translated. Show original.