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Transfers in Munich

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

485

Type of traveler

Person traveling alone (18)

Couple (79)

Group of friends (114)

Family with small children (39)

Family with adolescent children (58)

See only reviews with text

02 / 01 / 2023

Anonymous

Uruguay

El chofer bien el sistema mal. Yo pedí cambio de 4,30 a 3,30 y nunca se confirmó el pedido de cambio. Hoy en la mañana ingrese al voucher y seguía marcado 4,30. Cuando llegó el chofer 3,30 estaba terminando de almorzar. Menos mal que estaba dentro del hotel Translate this opinion into English.

The driver is good, the system is bad. I asked for a change from 4.30 to 3.30 and the change request was never confirmed. This morning, enter the voucher and it was still marked 4.30. When the driver arrived at 3.30 I was finishing lunch. Luckily it was inside the hotel Opinion translated. Show original.

I travelled by myself

09 / 24 / 2022

Anonymous

United States Minor Outlying Islands

Transfer from hotel to airport, our driver was not just on time, he was early and called as he arrived at the hotel for pickup. Very courteous and helpful.

I travelled with my partner

09 / 18 / 2022

Uma Devi

Singapore

Extremely BAD! Got in touch with driver as the Immigration clearance was very long. Driver left without sending me message or call. We were left stranded at Munich airport and spent an additional €100 to go to hotel. Sent Civitatis screenshots of my messages to driver. They are not refunding. Made me pay an additional €12, 2 hours before my departure, saying it’s a requirement by service provider. Feel so cheated !!!!

We have confirmed that the driver was punctually at the airport and waited just over an hour from your flight's landing time. As stated on the booking voucher, if it is necessary to wait longer, there is an additional cost.

I travelled with my partner

09 / 08 / 2022

Anonymous

Chicago, The United States

Driver was late but notified us. Did not come in the airport to greet us.

I travelled with my partner

08 / 28 / 2022

Kathryn Thompson

United Kingdom

Well we couldn’t quite believe it when a Maserati pulled up.Thought ‘that can’t be for us’ but it was! Gorgeous car, very friendly driver.safe quick trip back to the airport.would definitely recommend!

I travelled with friends

08 / 23 / 2022

Bill

Austin, United States Minor Outlying Islands

Our flight was delayed 5 hrs so we missed our ride connection. I called them on the only number given with the change in times. I also emailed them with the change more than -2 hrs in advance. They did not relay message to driver. He called us while still in London and we again told him the new ride pick up time. He said we would be charged for missing and he couldn’t help us! Now we’ve told our CV comspsny not to pay . NO Service

We have confirmed that the notice of delay was given with less than three hours notice. Due to this, our team was unable to provide you with another car. When this type of circumstance occurs, we urge customers to complain to their airline.

I travelled with my partner

07 / 23 / 2022

Richard

Los Angeles, The United States

It was fine. Except that we asked the driver to drop us off at the South part of Terminal 2 at MUC. He said, "okay". He dropped us off at the North end and consequently had a very long walk to where we were going, in addition to missing out on being at the larger 1st Class (HON) Club at the South end.

We are sorry if there was any confusion about where you were to be dropped off. The local supplier already has this information so that they can take action.

I travelled with my partner

01 / 26 / 2020

Gary

Edinburgh, United Kingdom

Great booking and taxi service. Our flight was delayed and the driver adjusted his schedule to fit with our flight. Excellent all round.

I travelled with friends

01 / 01 / 2023

Victor Hugo Tocua Amorocho

Bogotá , Colombia

Recogida a tiempo todo ok Translate this opinion into English.

Pick up on time everything ok Opinion translated. Show original.

I travelled by myself

12 / 19 / 2022

Juan Carlos

Zaragoza , Spain

12 / 11 / 2022

Jose Maria Artiaga

La CoruÑa, Spain

El transfer no se realizó, y tras una espera prudente, llamaron al teléfono indicado y les dijeron que había tenido un accidente. solicitamos abono de este servicio. saludos

Debido a una confusión con otra reserva que llegaba este mismo día, se cometió un error de logística sobre la asignación del vehículo, que hizo que, finalmente, el servicio no se pudiera garantizar, tal y como teníais contratado. Por esta razón os pedimos nuestras disculpas, ya que se trata de una situación completamente inusual y que no nos caracteriza en absoluto. Teniendo en cuenta esta información y todo lo ocurrido, en este caso, os informamos que para compensar el servicio que no se os pudo brindar, hemos procedido al reembolso de la reserva.

I travelled with small children

12 / 08 / 2022

Eladio

Almería, Spain

No se presentó el conductor, tuvimos que contratar un taxi

Hemos confirmado que debido a una confusión el conductor no pudo acudir a recogerte. Esto no es habitual y los responsables oportunos ya están al tanto para poder tomar medidas. Sentimos las molestias ocasionadas. Se ha efectuado el reembolso correspondiente.

I travelled with teenagers

12 / 08 / 2022

Iván Marcelino Navarro Garcia

Madrid , Spain

Puntualidad y amabilidad Translate this opinion into English.

Punctuality and kindness Opinion translated. Show original.

I travelled with small children

12 / 08 / 2022

Marina Calle Correa

Barcelona, Spain

Muy bien. Translate this opinion into English.

Very well. Opinion translated. Show original.

I travelled with friends

12 / 04 / 2022

Jose Luis Flores Calderon

Madrid, Spain

No me fueron a recoger he anulado el de vuelta. Espero que me devuelvan el importe por un servicio no prestado

Tras hablar con el proveedor, hemos podido confirmar que, debido a un error informático, no tenía registrada tu reserva y, por ello, no se te asignó a un conductor. Pedimos disculpas por ello. Gracias a tu comentarios los responsables del servicio están al corriente de la situación y, por supuesto, tomarán las medidas oportunas para que esta situación no vuelva a ocurrir. Por supuesto, ya hemos procedido con el reembolso de la reserva a tu favor.

I travelled with my partner

12 / 03 / 2022

Anonymous

Gran Canaria , Spain

Fue francamente mala. Después de esperar una hora tuvimos que coger un taxi. Nadie se presentó y cuando llamamos al teléfono acudió un conductor que no estaba enterado del servicio ni disponía de vehículo para 7 personas que era lo contratado.

Tras hablar con el proveedor local, hemos podido confirmar que vuestro vehículo no fue asignado correctamente. Nos trasladan sus disculpas por esta incidencia. Por lo tanto, habiendo considerado los hechos acontecidos, no habiendo recibido el servicio tal y como había sido contratado, vamos a proceder a tramitar el reembolso de la reserva a vuestro favor. Nos aseguraremos de que esta situación no se vuelva a repetir.

I travelled with small children

12 / 02 / 2022

Marina Calle Correa

Barcelona, Spain

Excelente. Mucha puntualidad y mucha amabilidad por parte del conductor responsable Translate this opinion into English.

Excellent. Very punctual and very kind on the part of the responsible driver Opinion translated. Show original.

I travelled with friends

11 / 29 / 2022

Javier

Madrid, Spain

Llego 10 minutos tarde . Aunque luego llegamos bien de tiempo al aeropuerto . Translate this opinion into English.

I'm 10 minutes late. Although then we arrived in good time at the airport. Opinion translated. Show original.

I travelled with my partner

11 / 26 / 2022

Javier

Madrid, Spain

Todo perfecto . Puntual y muy atento Translate this opinion into English.

All perfect . Punctual and very attentive Opinion translated. Show original.

I travelled with my partner

11 / 23 / 2022

Laureano

Las Palmas, Spain

Muy buen servicio. Excelente!!! Translate this opinion into English.

Very good service. Excellent!!! Opinion translated. Show original.

I travelled with my partner

Showing 1-20

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